Frequently asked questions
Can I see and try your products before purchasing?
Yes! You can try our products and pick them up from our store in Nişantaşı, Istanbul or place an order for store pick-up.
Can I order a product that is out of stock?
Yes! You can place an order. The product you want to order is calculated at a discounted price and production begins after the payment is received in advance. The product will then be delivered to you within 1-10 business days. If there is no manufacturing error in the product, returns will not be accepted.
RETURN POLIVY
You can request a refund within 14 days of receiving our products. Returned products must be sent to us in the same condition as they were sent to you. Products are checked and if they are used, your return will not be approved! Your refund amount will be reflected back to you with the same method depending on your payment method. Depending on your bank, this period may take 1-14 business days.
Is it a guaranteed product?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Do you ship internationally?
You can have our products from our stores in Türkiye or by ordering online. We only provide international shipping to certain countries. If you see it while selecting the country in the address section when creating an order, you can place an order. If you do not see it, no shipping is done.
